AppDevelopersUK recently released Find it Fix it Love it, a smartphone app created on behalf of the London Borough of Tower Hamlets (LBTH). This innovative app brings “people power” to the fore as it allows any member of the public to download a free app with which they can send positive or negative observations about their borough directly to their local authority. The LBTH team can assess the incoming submission and decide on appropriate actions. If there’s a broken paving stone, an upturned litter bit for instance, the appropriate service can be organised to tackle the issue. On the other hand, if someone wants to report how much they like a particular flowerbed bench or other amenity, they can report this too. Everyone likes positive feedback and the LBTH is no exception.
We expect that this approach has added benefits of allowing the council to work in a highly efficient way, collecting useful information from the residents of the borough. In addition the feel-good factor between council and its residents is promoted because there is the sense of the local authority listening and acting upon news and information provided by its residents. The app enables a really useful channel of real communication to be developed with all participating residents. The app is available on both Apple and Google Play and the official press release is shown below.
Tower Hamlets Council launches Find it, Fix it, Love it App
Tower Hamlets Council has a new tool in its armory to further improve the appearance and maintenance of the borough in the shape of a new, innovative smart phone app, Find It, Fix It, Love It.
The Find it, Fix it, Love it app has been launched as part of the council’s commitment to making the borough an even cleaner and safer place to live, work or visit and will enable users to share what they love about the borough.
Through Find it, Fix it, Love it the council wants people to send pictures and share their thoughts of the many great aspects of the borough; anything from a special place or landmark, to a quirky shop or local character.
By using the app residents and visitors can also instantly tell the council about any issues that need addressing such as graffiti, fly tipping, broken play equipment, pot holes or over flowing bins.
Users simply take a picture of a problem and the app will pinpoint their location and send the details directly to the council’s environmental contractors, ensuring that problems are dealt with swiftly. The app also allows residents to highlight specific areas on the image or send comments and contact details if they want feedback, but this is optional, making the process very quick and simple.
Launching the app, Mayor of Tower Hamlets, Lutfur Rahman, said: “Find it, Fix it, Love it” is simple to use and an innovative reporting approach for issues. The app will also be great for showing what people love about the borough. There are so many good things in Tower Hamlets and it will be fascinating to see what people think are our hidden gems.”
Cllr Shahed Ali, cabinet member for the environment, added: “The reporting side of the app will enable us to efficiently and effectively deal with problems. I encourage residents to help with reporting issues as we can’t be in all places at all times. I’m excited by the potential use of the app and the role it can play in reducing costs and improving efficiencies in dealing with clean and green issues.”
Jamie Blake, Service Head, Public Realm, said: “Find it, Fix it, Love it has been developed to meet the reporting needs of the mobile generation. The app is unique as it focuses on the positives of the borough whilst also allowing users to report problems that may occur. The app will hopefully capture the imagination and allow us to build a unique picture of Tower Hamlets through the eyes of our residents and visitors to the borough as they tell us why they “love it.”
The app has proved popular during the pilot phase with over 100 reports being made to date.
Download the Find it, Fix it, Love it app for free at the Apple App Store or via Google Play, search for FiFiLi. For more information about using the Find it, Fix it, Love it app visit www.towerhamlets.gov.uk/clean.
October 23, 2013